AbriaCloud Technologies offers a full portfolio of computing services to create a customized virtual hosted office solution to our clients, often without their having to make capital investment.
Founded in 1997 as an Information Technology consulting firm, Abria evolved into a Managed/ Hosted Services Provider (MSP). Our IT delivery methodology is unique in several ways. We own the entire environment, including a Tier 3 Data Center, switches, and servers, so all of our client’s data is stored and processed in our private, secure environment. This enables us to provide customized solutions directly to our clients, and be your single point of contact. We oversee the management of all subscribed technologies so our clients don’t have to. Abria services allow clients to escape IT and focus on their core business.
Our client base is geographically dispersed and includes transportation, import, web-hosting/bulk email processors, political/lobbying firms, insurance, wholesale, freight, retail, trucking, restaurant, hospitality and tourism, payment processing, financial management, agriculture and many other industries.
Customer Service Philosophy
Central to our customer service philosophy is recognition that you are entrusting a core component of your business operations to us, and we take that very seriously. We go beyond providing services or having our client’s needs simply met – we deliver solutions. We seek to form alliances with our clients to fully understand your technology needs and develop customized solutions to meet your business objectives.
Abria consistently employs best practices across critical areas such as daily administration, support processes, new user provisioning, data protection and recovery, health checking, permissions and troubleshooting. Management of your account with us will be an ongoing process. We hold periodic reviews to discuss performance and make recommendations of emerging technologies to keep your network operating efficiently.
At AbriaCloud Technologies your success matters to us. We deliver a personalized customer experience by designing customized solutions and offering a wide range of services designed to make your business run smoothly. We work closely with our clients to make sure they successfully leverage technology to maximize day-to-day productivity without sacrificing reliable IT systems.
Service and Support
Contacting AbriaCloud Technologies will put you in touch with a technician who can and will solve your problem. Our manned help desk hours are Monday-Friday (8am-5pm). Support is available 24x7 with extended hours on a call back basis. AbriaCloud Technologies clients obtain support by phone, web, email and / or text messaging.
Ownership of Data and Equipment
Security and safety of data is of paramount importance to AbriaCloud Technologies. Abria owns all of its equipment such as switches and servers, does not outsource services to third parties and does not store or process anything in public domain services. Abria clients maintain ownership of all application data at all times, and this is addressed in our contract.
Let’s Get Started!
One thing is for certain: traditional IT is being replaced with managed, hosted, cloud computing services. Leveraging managed cloud computing technologies is compelling, and we look forward to working with you to create your company’s IT strategy. Let’s get started in your new hosted technology journey today by contacting AbriaCloud Technologies at 678.264.6000 or firstname.lastname@example.org!